Healthcare Manager 2005-Present Manage daily operations with clerical and clinical staff in a multi-specialty clinic of 5 physicians and 3 locations. AHT, Quality Scores, Sales, etc), Manage financial implications of attrition and attendance by maintaining program-specific goals, Provides regular supervision and mentorship over subordinate staff, Ensure regular and effective communication with subordinate staff on performance, goals, and coaching, Facilitates daily agent coaching and development sessions in both written and verbal format, Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers, Provides assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications, Supports payer research, health care policy library, and state management, Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly, Typically receives little instruction on day-to-day work, general instructions on new assignments, Typically receives general instructions on routine work, detailed instructions on new projects or assignments, Strong organizational skills; attention to detail, Ability to proficiently use computer and standard office equipment, Basic Knowledge of UB-92 and Explanation of Benefits (EOB) interpretation, Ability to proficiently use Microsoft Excel, Outlook and Word, Learns to use professional concepts; applies company policies and procedures to resolve routine issues, General knowledge of accounting principles, pharmacy operations, and medical claims, Ability to resolve associate issues effectively and efficiently, We have a variety of work-at-home opportunities, travel assignments and some local positions, Our work-at-home assignments require high speed internet services (non-refundable) and we provide a PC or laptop for the duration of your project, Our travel assignments are located nationwide and may require 100% travel with rotations home every 6-8wks depending on the client requirement, Travel includes your hourly wage, $245/week per diem (paid each Friday ~ no receipts needed, this is yours free and clear), and all travel/hotel/rental car expenses covered in full up front (no out of pocket to you), THIS is a local assignment that would be within 50 miles of your residence, Maintain a high level of world class customer service/professionalism to a wide range of customers, Recommend products that best suit the customer, Ability to read and interpret documents. Assist in the development of clinical reports and presentations. Create a Resume in Minutes with Professional Resume Templates, Healthcare Customer Service Representative, Healthcare Customer Service Resume Samples. Exercises judgment within defined standard operating procedures to determine appropriate action, Ability to build productive internal/external working relationships, General knowledge of HCPCS, CPT, ICD-9 and ICD-10 coding preferred, Global understanding of commercial and government payers preferred, Is developing professional expertise; applies company policies and procedures to resolve a variety of issues, Competitive hourly wage plus performance-based bonuses, Paid product knowledge, customer service, and sales training, 6 months of customer service or sales experience, A desire to help people prepare for their future healthcare needs, Access to more than 3,000 online training courses through our Kelly Learning Center, Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Customer Service Resume Summary Must provide good examples of how they set challenging goals and strive to achieve personal success, Capacity to learn complex processes and policies, Ability to successfully take tests and retain knowledge, Detail oriented with examples of how they have been able to ensure high quality work, Positive orientation: as in focused on how to achieve success, not on barriers, Possess a drive to achieve as well as insight into self and others, Consulting with customers to review health related products and services. Interacting with patients in order to understand current standard of health care service. You must be driven by integrity and a desire to deliver an exceptional consumer experience! Supervised 20+ employees at a time, enforced company regulations and delegated daily assignments. As you see in the customer service manager resume sample, there are only three pieces of information that you must list: the type of degree you earned, the date you earned it, and the school you graduated from. Please email Kim Smith at smith22@kellyservices.com for any additional questions about the job posting, Ability to work with a team setting and be supportive of the team members, Identify and address agent training needs, Manage team’s time entry to ensure 0% discrepancy rate, Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives, Objectivity, professionalism and maturity, Identifying the prescription drug insurance program needs of the consumer, Recommending the RIGHT insurance package for each consumer; and, Complete each transaction to ensure the consumer's appropriate coverage, Be able to deliver exceptional support for as many as 20 consumers each and every day remembering that behind every call is real person seeking help, guidance, and support, Possess exceptional communication skills and the ability to create meaningful connections. Some of the major qualities required to access and excel on the job include communication, customer service, and problem-solving skills. Analyzed statistics and compiled accurate reports. Healthcare Manager Resume Examples Healthcare Managers perform administrative duties in healthcare units. Healthcare Resume Statements. Assist in program development with new products and/or services. Manage reimbursement and financial operations for physicians. Customer Service Manager, 9/09 to present Customer Service Representative, 10/08 to 9/09. Senior Customer Service Representative, 2010 – present Carry out assessments of offenders to identify physical and mental health needs and determine the appropriate level of intervention, care and management. Alternative that best meet the requirement of the same, with the most relevant job experience priority... Cpt, HCPCS and ICD 10 codes, sinks and showers and restocked.... 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